1. Cancellation by Customer

• If you inform us at least 48 hours before the scheduled puja time, you will be eligible for a refund after deducting 50% of the total amount as cancellation and processing charges.
• If the cancellation request is made within 24 hours of the puja time, no refund will be provided.
• All cancellation requests must be made via our official communication channels (phone or email).

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2. Cancellation by Puja at Home

• In rare cases, if we are unable to provide the service due to pandit unavailability, technical issues, or other unforeseen circumstances, we will offer either:
  • A full refund, or
  • An option to reschedule the puja as per your convenience.

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3. Mode of Refund

• Refunds (if applicable) will be processed to the original payment method within 5–7 working days.
• No cash refunds will be issued.

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4. Non-Refundable Situations

• No refund will be provided for:
  • No-shows or late arrivals beyond the puja time.
  • Incomplete ceremonies due to incorrect information or lack of required arrangements at the customer’s end.
  • Last-minute changes to puja type or location.