Terms & Conditions

Please review our official booking, cancellation, refund, and rescheduling terms below. All bookings for Vedic pujas conducted online or at-home through Puja At Home are subject to the following clear policies.

1. Cancellation Policy

Advance Notice

Customers may request cancellation of a confirmed puja booking up to 48 hours before the scheduled puja date.

Please note that payments are non-refundable in the event of a customer-initiated cancellation. However, customers have the option to reschedule their puja to another date, subject to their convenience and Panditji's availability.

Advance Notice: Please submit your cancellation request at least 48 hours prior to the scheduled puja date to allow our coordination team to reassign pandit slots without disruption.

2. Refund Policy

Credit Adjustment

Puja at Home generally does not offer refunds for customer-initiated cancellations.

Instead, we provide the flexibility to reschedule the puja to another suitable date. The amount paid towards the original booking can be adjusted against the rescheduled puja.

If Puja at Home is unable to conduct a confirmed puja due to circumstances on our end, our team will assist you with an alternative arrangement or an applicable refund.

Customer-Initiated Cancellation

Payments are non-refundable. 100% of the paid amount is credited and adjusted against your rescheduled puja within one year.

Circumstances on Our End

If we cannot conduct your puja due to circumstances on our end, our team will assist you with an alternative arrangement or an applicable refund.

3. Rescheduling Policy

1-Year Validity

We understand that plans may change. Therefore, Puja at Home offers customers the flexibility to reschedule their confirmed puja bookings.

  • Customers can request a change of date based on their convenience.
  • Rescheduling is subject to Panditji's availability and confirmation from our team.
  • The amount paid towards the original booking will be adjusted against the rescheduled booking.
  • Customers may reschedule their puja within one year from the original payment date.
  • Any difference in the service charges, if applicable, will be communicated by our team before confirming the rescheduled booking.

Need to Reschedule or Have Questions?

Our devotee coordination team is available to assist you. Simply share your Booking ID and preferred new date to confirm your slot with Panditji.

📍 Registered Office: 108, Prem Trade Centre, Shaheed Park, Freeganj, Ujjain, Madhya Pradesh 456010
✉️ Email: info@pujaathome.com
WhatsApp Support Call +91 9993335261

Frequently Asked Questions

Quick answers regarding cancellations, refunds, and rescheduling

Yes, customers may request cancellation up to 48 hours before the scheduled puja date. While payments are non-refundable for customer-initiated cancellations, you have the flexibility to reschedule your puja to another date within one full year.
The entire amount paid towards the original booking is adjusted against the rescheduled puja. If there is any difference in service charges for the new booking, it will be communicated before confirmation.
Customers may reschedule their puja anytime within one year from the original payment date, subject to Panditji's availability and confirmation from our team.
If Puja at Home is unable to conduct a confirmed puja due to circumstances on our end, our team will assist you with an alternative arrangement or an applicable refund.
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